Computer Driver help

[Cookie]

So I bought this new Acer (With Vista shut up) but Vista isn't my problem I got through that. Anyways I go into Itunes to burn a CD and it says cannot detect burning software. I know this thing can burn CDs and DVDs it says it all over the box and on the driver. So I go into my control panel and click on the driver to see whats up. I then get a message on the driver saying

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

So I checked for availble updates and there are none. Acers support web site is shit and the page you go to to download new drivers has nothing on it so how the hell do I fix it?

[Nate]

I remember fixing a computer that had the same problem, it required going to regedit and messing with the registry to get it working.

Do you happen to have a model of the drive?

[Cookie]

I remember fixing a computer that had the same problem, it required going to regedit and messing with the registry to get it working.

Do you happen to have a model of the drive?

Not sure if this is the model but here is a screen shot of what I see, and also note the driver doesn't show up on my computer either.

[spoiler][/spoiler]

[Cookie]

Just realized you can't see it in that pic. It says HL-DT-ST DVDRAM GH15F SCSI CdRom Device?

[Nate]

Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1.   In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.   Expand SYSTEM, and then expand CurrentControlSet.
3.   Expand Control, and then expand Class.
4.   Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.   In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

6.   On the Edit menu, click Delete.
7.   When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry

1.   In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.   Expand SYSTEM, and then expand CurrentControlSet.
3.   Expand Control, and then expand Class.
4.   Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.   In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

6.   On the Edit menu, click Delete.
7.   When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?

The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

8.   Exit Registry Editor.

[Cookie]

Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1.   In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.   Expand SYSTEM, and then expand CurrentControlSet.
3.   Expand Control, and then expand Class.
4.   Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.   In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

6.   On the Edit menu, click Delete.
7.   When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next step.
Step 3: Delete the LowerFilters registry entry

1.   In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2.   Expand SYSTEM, and then expand CurrentControlSet.
3.   Expand Control, and then expand Class.
4.   Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5.   In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

6.   On the Edit menu, click Delete.
7.   When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?

The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

8.   Exit Registry Editor.

Wait where is all this going?

[Nate]

It deletes the corrupted driver information, and replaces it with fresh information.

I did this on another computer and it fixed the driver problem.

http://support.microsoft.com/kb/314060

It's an actual Microsoft article, so. I wouldn't worry about me trying to fuck up your computer.

[Cookie]

Does Vista have run in the start menu?

[Feynman]

Does Vista have run in the start menu?

... the searchbar in the menu is "run"

[Nate]

Does Vista have run in the start menu?

Left click on any unused part of your taskbar, click Properties, go to Start Menu, Click Customize, Go almost all the way down until you see "Run Command" check it.

... the searchbar in the menu is "run"

No it isn't, but you can get regedit from there.

[Feynman]

No it isn't, but you can get regedit from there.

...ah so it doesn't exactly what run does but it isn't really run

ah

[Nate]

...ah so it doesn't exactly what run does but it isn't really run

ah

He can use whatever.

[Hiro]

Yes, you are having a vista problem. That's a main problem with it. we had to buy a new printer for my sis because the other one didn't have a vista driver

[Cookie]

Wow I did everything it says above and it messed it up. When I open Itunes it says "The registry settings used byt the Itunes drivers for importing and burning CDS and DVDs are missing this can happen as a result of installing other CD burning software, please reinstall itunes.

And it still won't let me burn or show up on my cmoputer.

[Cookie]

Yeah anyways, after searching on Google for an hour I found this http://www.gearsoftware.com/support/drivers.cfm and downloaded it and everything works now. So yay.