Operational Excellence 2.0 for Boyah 2.0

[ClassicTyler]

Our PURPOSE

Helping members enjoy living through a more fun, informed relationship with social media and technology - regardless of where they are on their knowledge level.

The Journey of 1,000,000 posts begins with a single thread!

BOYAH is...

Where you go to interact with like-minded individuals looking for new adventures!
Expand your tastes and try new things and have new experiences.

An approachable, creative, engaging and curious tech expert.
Service Minded - "What can I do to help you?"
We love to talk to our members and we are always looking for new ideas.

Where you go to celebrate life and celebrate people!

Our PRINCIPLES...

We will ALWAYS:

• Know more about the subject than the members who reply to our threads.
• Be very vigilant in all we do to ensure we are posting only the best material.
• Promote only the best members - consistent with our quality.

• Create a culture of constant posting.
• Serve our members - you are empowered to do what it takes to exceed the member's expectations.
• Celebrate our successes and diversity while having fun!

PILLAR ONE: Member Experience

Conversation: We have the most incredible conversations on the planet! Rave about content - "You've GOT to read this!"

Knowledgeable Staff: Our staff members are encyclopedias!

Discovery: A surprise around every corner. "I've never seen this before!"

Events and Fun: An entertaining posting experience.

PILLAR TWO: Commitment to Members

• Attract, develop and retain great members.
• Acknowledge and value our members as the lifeblood of the forum who are vital to our activity.
• Supportive management and staff committed to actively engaging our members - through advancement, recognition, and appreciation.

EXCELLENCE IN OPERATIONS:

The ADMINISTRATORS will: Touch all areas of the forum and reach out to Moderating Staff

Moderators and other "Lead" staff will: Start by "touching" focus areas.

Identify, Assign, Move-On and Follow Up.

This is to be done daily.

Done correctly, Boyah will surely return to its glory days. I look forward to working with all of you on obtaining our goals.

[Mando Pandango]

Oh my God I'm in a cult

[ClassicTyler]

This is what you get for letting me come back.

[Hiro]

this makes me feel bad

[ClassicTyler]

Don't feel bad, feel better.

[Kalahari Inkantation]

these are now the temporary rules while the old ones are being rewritten

[C.Mongler]

it's 2018, please don't use center alignment